Terms of Service

01Agreement

These Terms of Service (“Terms”) govern your access to and use of the website at annalee.com.au and any related subdomains (the “Site”), The Life Design Newsletter, the 8-Area Life Audit and any other free resources, and any coaching programs or services we offer from time to time (collectively, the “Services”).

By accessing the Site, subscribing to the newsletter, downloading a free resource, or purchasing or participating in a program, you agree to be bound by these Terms. If you do not accept these Terms, you must not use the Services.

02About Us

References to “we”, “us” and “our” are references to the entity above. References to “you” and “your” are references to the individual accessing or using the Services.

03Definitions

• “ACL” means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).
• “Content” means all material made available through the Services, including written, audio, video, images, workbooks, frameworks, and methodology (including The Complete Life Blueprint™).
• “Program” means any paid coaching program we offer, including The Complete Life Blueprint™ 90-day program.
• “Subscriber” means any individual who has provided their email address to receive communications from us.

04Eligibility

You must be at least 18 years old and have the legal capacity to enter into a binding agreement to use the Services. By using the Services, you warrant that you meet these requirements.

05Our Services

Our Services are educational, developmental and coaching resources designed to support accomplished women to design and build a life aligned with their values, purpose and goals. Specific deliverables, duration and format of any Program will be set out in the relevant sales page, proposal or engagement letter, which together with these Terms form the agreement for that Program.

06Newsletter and Free Resources

The Life Design Newsletter and any free resources (including the 8-Area Life Audit) are provided without charge. By subscribing, you consent to us sending you the newsletter, the requested resource, and related marketing communications in accordance with our Privacy Policy and the Spam Act 2003 (Cth). You may unsubscribe at any time using the link in any email.

07Paid Programs and Payment

• Prices for Programs are listed in Australian Dollars (AUD) and, unless otherwise stated, are inclusive of GST (where applicable).
• Payment is due in accordance with the payment schedule specified on the sales page, checkout page, or engagement letter.
• Where a payment plan is offered, you authorise us (and our payment processor) to charge the agreed instalments on the scheduled dates. Failed payments may result in suspension of access until the outstanding amount is paid.
• All fees are non-refundable except as required by the ACL or as otherwise expressly stated in writing.
• You are responsible for keeping your payment details current and for any bank, card or currency conversion fees charged by your issuer.

08Refunds and Cancellations

This policy reflects the nature of our Programs, which involve significant preparation, reservation of limited-capacity coaching time, and immediate access to proprietary frameworks and materials that cannot be returned or un-delivered once shared.

If you believe a Service has not been delivered as described, contact us at [email protected] within 14 days so we can assess your concern.

Rescheduling of coaching sessions is permitted where you provide at least 48 hours' written notice before the scheduled start time. Requests made with less than 48 hours' notice, no-shows, or late arrivals will result in the session being forfeited, with no refund, credit or make-up session provided. A session may be rescheduled once per engagement at our discretion, subject to availability.

09Intellectual Property

All Content, including The Complete Life Blueprint™ methodology, the 8-Area Life Audit, frameworks, workbooks, templates, presentations, recordings, branding, trademarks (including “The Complete Life Blueprint”), logos, graphics, photographs, text and the compilation thereof, is owned by us or our licensors and is protected by Australian and international copyright, trademark and other intellectual property laws.

Subject to your compliance with these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable licence to access and use the Content for your own personal, non-commercial purposes in connection with the Services.

You must not, without our prior written consent:

• Copy, reproduce, distribute, publish, broadcast, display, sell, licence or otherwise exploit the Content;
• Record, transcribe or share coaching sessions or Program materials with any third party;
• Use the Content to create any derivative work, training product or competing offer;
• Remove any copyright, trademark or proprietary notice from the Content; or
• Use our trademarks, trade names or branding in a way that is likely to cause confusion or to imply endorsement.

10Acceptable Use

When using the Services, you agree not to:

• Use the Services for any unlawful purpose or in breach of any applicable law;
• Infringe the intellectual property or privacy rights of any person;
• Upload, transmit or share any content that is defamatory, harassing, obscene, threatening or discriminatory;
• Interfere with, disrupt or attempt to gain unauthorised access to the Site or any systems or networks connected to the Site;
• Use the Services to send unsolicited commercial communications; or
• Impersonate any person or misrepresent your affiliation with any person or entity.

We may suspend or terminate your access to the Services at any time if we reasonably believe you have breached this clause.

11Third-Party Services

The Services may include links to, or integrations with, third-party websites, products or services (for example, GoHighLevel, Stripe, Google, Meta, Zoom). We are not responsible for the availability, content, privacy practices or performance of any third-party service, and your use of those services is governed by the applicable third-party terms.

12No Professional Advice

You are solely responsible for the decisions you make and the actions you take (or do not take) based on the Services.

13Disclaimers

To the maximum extent permitted by law:

• The Services are provided on an “as is” and “as available” basis, without warranties of any kind, express or implied.
• We do not warrant that the Services will be uninterrupted, error-free, secure, or free from viruses or other harmful components.
• Any testimonials, case studies or examples of client outcomes are illustrative and do not constitute a guarantee of your results. Results depend on a wide range of personal factors, including your effort, consistency, circumstances and individual starting point.
• We do not warrant that any particular outcome will be achieved by your use of the Services.

14Australian Consumer Law

Our goods and services come with guarantees that cannot be excluded under the ACL. Nothing in these Terms excludes, restricts or modifies any consumer guarantee, right or remedy under the ACL that cannot lawfully be excluded, restricted or modified.

To the maximum extent permitted by law, our liability for a failure to comply with a non-excludable consumer guarantee in relation to services is limited, at our option, to:

• supplying the services again; or
• paying the cost of having the services supplied again.

15Limitation of Liability

To the maximum extent permitted by law, and subject to Section 14:

• We are not liable to you or any third party for any indirect, incidental, special, consequential, exemplary or punitive damages, including but not limited to loss of profits, revenue, data, goodwill, opportunity or anticipated savings, however caused, whether in contract, tort (including negligence), statute or otherwise.
• Our total aggregate liability to you arising out of or in connection with the Services or these Terms, whether in contract, tort (including negligence), under statute or otherwise, is limited to the total amount paid by you to us for the specific Service giving rise to the claim in the twelve (12) months preceding the event giving rise to the claim, or AUD $100, whichever is greater.
• Each party's liability for any claim shall be reduced proportionately to the extent that the claim was caused or contributed to by the other party or a third party.

16Indemnity

You agree to indemnify and hold harmless us, our officers, contractors, employees and agents from and against any and all claims, demands, actions, liabilities, losses, damages, costs and expenses (including reasonable legal fees) arising out of or in connection with:

• Your breach of these Terms;
• Your violation of any law or the rights of any third party;
• Your use or misuse of the Services; or
• Any content you submit, share or post in connection with the Services.

17Privacy

Our collection, use, storage and disclosure of personal information is governed by our Privacy Policy, which forms part of these Terms.

18Termination

You may stop using the Services at any time. We may suspend or terminate your access to the Services, or any part of them, at any time, with or without notice, if we reasonably believe you have breached these Terms or if we cease providing the Services.

Any clause that, by its nature, is intended to survive termination (including clauses 9 (Intellectual Property), 13 (Disclaimers), 15 (Limitation of Liability), 16 (Indemnity), 20 (Governing Law), and 21 (Dispute Resolution)) will continue in full force after termination.

19Changes to These Terms

We may amend these Terms from time to time by posting the updated version on the Site. The “Last updated” date at the top indicates when these Terms were last revised. Your continued use of the Services after an update constitutes acceptance of the updated Terms. If you do not accept the updated Terms, you must stop using the Services.

20Governing Law

These Terms are governed by the laws of New South Wales, Australia. Each party irrevocably submits to the exclusive jurisdiction of the courts of New South Wales and courts of appeal from them in respect of any proceedings arising out of or in connection with these Terms.

21Dispute Resolution

Before commencing any court proceedings (other than for urgent injunctive relief), the parties must attempt in good faith to resolve the dispute:

1. by written notice from one party to the other setting out the nature of the dispute;
2. by meeting (in person or by video conference) within 14 days of the notice; and
3. if unresolved within a further 21 days, by mediation administered by the Resolution Institute (or such other body as the parties agree), with the mediator's fees shared equally.

22General Provisions

• Entire agreement: These Terms, together with our Privacy Policy and any engagement letter or sales page for a specific Program, constitute the entire agreement between you and us and supersede all prior representations, understandings and agreements.
• Severability: If any provision of these Terms is held to be invalid or unenforceable, that provision will be severed and the remaining provisions will continue in full force.
• Waiver: A failure or delay to enforce any right is not a waiver of that right.
• Assignment: You may not assign or transfer your rights under these Terms without our prior written consent. We may assign our rights in connection with a sale, merger or restructure of our business.
• Force majeure: We are not liable for any failure or delay in performance caused by events beyond our reasonable control, including natural disasters, pandemic, internet or power failures, acts of government or third-party service disruptions.
• Notices: Notices to us must be sent to [email protected]. Notices to you will be sent to the email address you provided.
• Relationship: Nothing in these Terms creates any partnership, joint venture, agency or employment relationship between the parties.

23Contact